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Software Support Engineering Lead in Canton, OH at Verisk Analytics

Date Posted: 6/24/2018

Job Snapshot

Job Description


 

Do you have an entrepreneurial spirit and know how to get things done?  Are you looking to join a company where creativity and innovation is encouraged?  If you like to work hard and excel in a fast-paced and friendly environment, then Verisk 3E might be the place for you. We are searching for an amazing human being who is motivated to succeed, driven to learn new skills, and ready to contribute to a high performance team supporting a world class company. Is this you?

Verisk 3E products and services are recognized throughout the industry for their superiority and innovation.

We are currently hiring for an Software Support Engineering Lead to be based at our Canton, OH facility. In this role, you will be supporting a proprietary software application and leading a small team of technicians.  If you can lead and motivate a team of dedicated support technicians, have superior customer service skills and four or more years of experience with Information Technology then we want to talk with you!  Experience with Cloud Computing or AWS is strongly preferred.

Responsibilities:
  • Lead and guide a team of technicians who support Verisk products and services for external clients and internal customers.
  • Provides troubleshooting, problem correction, assistance and instruction to client staff to resolve support escalation tickets.
  • Develops application and support level instructional documentation..
  • Develops technical documentation such as system configurations, problem resolutions, and best practices.
  • Supervises and develops detailed test procedures and support certifications for various platforms and cloud services. 
  • Collaborate with Engineering in order to evaluate emerging technologies.
  • Performs analysis and design of application deployment and cloud optimization. 
  • Provides technical recommendations for the ongoing enhancement of the company's software products.
  • Coordinates on-site installation activities within the scope of implementation, upgrade, or custom projects.
  • Serves as a mentor / team leader for Service Technician I & II personnel by providing guidance and direction.
  • Serves a team customer liaison.

Requirements:
  • High School Diploma is required. A graduate of an accredited four-year university with a degree in Computer Science, Computer Information Systems, Mathematics or similar program is preferred.
  • Four or more years of demonstrated growth in a fast paced information technology environment. In depth knowledge of Cloud Computing, AWS, Windows operating systems, Windows software applications, web browsers, and Software Development lifecycle process.
  • In-depth knowledge relational database principals and SQL. Microsoft SQL Server, Oracle, AWS Aurora, and Serverless computing framework.
  • Ability to communicate effectively both orally and in writing.
  • Superior customer service skills.
  • Must be detail oriented and able to support aggressive deadlines.
  • Ability to quickly learn and leverage new technologies.
  • Ability to manage and motivate support engineering team members. Align team workload with business.
  • Ability to establish and maintain effective working relationships with supervisors, team members, other employees and client staff.
  • Ability to work both independently and as part of multi-disciplinary team.
  • Detail oriented with well-developed organizational skills. Able to effectively manage multiple tasks concurrently.
  • Ability to complete assignments on time and with quality.
  • Ability to travel domestically and internationally as needed (approximately 10%)

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