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Product Support Engineer in Bethesda, MD at Verisk Analytics

Date Posted: 6/21/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Bethesda, MD
  • Job Type:
    Engineering
  • Experience:
    At least 2 year(s)
  • Date Posted:
    6/21/2018

Job Description


 

Are you looking to join a company that is energetic, vibrant and growing?  Verisk 3E is leading the future in the supply chain and environmental, health and safety management industry.  We pride ourselves as being the guardians of environmental compliance and exist to make the world a safer place!  We are seeking individuals who believe in our mission and will contribute to our team vision. If you like to be challenged and are looking to advance your career in a fast-paced work environment, then Verisk 3E might be the place for you.

 

We are seeking to hire a Product Support Engineer to be based in Bethesda, Maryland. If you have 2 or more years of Product Support, User Experience or Consulting experience with SAP, then we want to talk with you!  We offer competitive compensation and benefits as well as a dynamic, challenging work environment where employee growth is part of our culture.

What we’re looking for:
  • Individuals with a positive attitude that like to have fun!
  • Product support experience to develop innovative product ideas

 

What you’ll get in return:
  • Fast paced, ever-changing environment…no day will ever be the same!
    • Competitive compensation and benefits, as well as a dynamic, challenging work environment.
    • To join an industry leader that is continually recognized and rewarded for their innovation and experience

Job Overview:

As a Product Support Engineer, you will provide post-sales support to our 3E Optimize customers.  In this role, you will provide ongoing training and customer support for a best in class experience.  You will also be the champion in improving our processes and procedures for this product.  This position can be based in our Bethesda, MD office or remotely from a home office.

 
  • Work with customers to enhance their experience with the 3E suite of integrated content products
  • Provide customer support coordination between multiple internal teams to support customer implementations and ongoing support needs
  • Manage support tickets by performing initial analysis, ensuring proper internal stakeholder engagement, and communicating effectively to internal and external customers
  • Develop training materials and other end user support documentation
  • Engage internal stakeholders to develop effective strategies in enhancing the product support process for 3E’s portfolio of products for SAP
  • Conduct end user acceptance testing both internally as well as on behalf of clients
  • Build client awareness and understanding of 3E’s product portfolio
  • Completes all responsibilities as outlined on annual Performance Plan
  • Completes all special projects and other duties as assigned
  • Must be able to perform duties with or without reasonable accommodation

 

Requirements:
  • Bachelor’s degree in a technical or business field required, MBA preferred
  • 2+ years of technical background with understanding and/or hands-on experience in software development and web technologies, preferably in the SAP EHS and SAP PLM
  • Skilled at working effectively with cross functional teams in a matrix organization
  • Data analytics experience preferred
  • Ability to travel (less than 15%)
  • Excellent written and verbal communication skills
  • Experience within Environmental Science, Safety, Transport, Supply Chain and Chemical regulations industries worldwide is preferred.