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Lead Specialist, Client Solutions in Houston, TX at Verisk Analytics

Date Posted: 7/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    Greater than 15 years
  • Date Posted:

Job Description


Job Title:  Lead Specialist, Client Solutions

Reports to: Senior Manager, Client Solutions

Location: Houston, TX USA



For the past 40 years, Wood Mackenzie has established its reputation as a trusted source of intelligence, enriching lives by empowering clients with unique insight on the world’s natural resources.

Now, as part of the Verisk Analytics family, that legacy is even stronger.  Aligning with the world’s leading data analytics company extends our ability to help clients overcome the toughest challenges with our unrivaled analysis and advice.

We will continue to build on the power of our existing approach to assess and value individual assets and companies, allowing our clients to pursue the most promising opportunities.

Together, we inspire and innovate the markets we serve –  providing invaluable intelligence that informs the strategic decisions that will ultimately shape the future direction of our global natural resources.

Role Purpose 

The role of Lead Specialist - Client Solutions is to support the growth in sales (upsell, cross sell, retention & new business development) by providing a comprehensive and customized solutions/training focused engagement programme to support the sales process and ensure that clients extract the highest value from their subscription to Wood Mackenzie research.

Working within Sales and Marketing, the Lead Specialist is a key member of individual account teams and must work across research and consultancy to ensure a consistent client message is delivered. The role will involve travel within region.

Main Responsibilities
  • Engage directly with clients to increase users, usage and support cross sell, upsell, retention and new business development
  • Build and maintain a strong network of relationships with key contacts across our user base
  • Operate positively and effectively in a wide variety of engagement scenarios including training sessions, workflow support, project solutions meetings, and attendance at industry events
  • Collaborate with Sales, Marketing, Research and Consulting teams to ensure consistent best-in-class servicing of our clients
  • Show quantitative and qualitative measures of engagement effectiveness, both from a client and commercial perspective
  • Ensure a timely and comprehensive response to client needs
  • Demonstrate resourcefulness and creative approaches to increasing client engagement
  • Record and share all activities, information and materials with colleagues
  • Maintain a thorough working knowledge of Wood Mackenzie research offerings
  • Demonstrate excellence in analyzing client needs, and creating tailored workflow solutions that maximize the value of our content to our clients

Knowledge & Experience Required
  • Excellent working knowledge of the Energy industry
  • 5+ years working as an Energy industry professional
  • A strong network of energy industry professionals is desired
  • Excellent presentation, public speaking, and training/teaching skills
  • Strong interpersonal and communication skills
  • Highly self-motivated
  • Project management
  • Minimum of Bachelor degree in related field

Core Competencies
  • Client focused  
  • Building and Maintaining Relationships
  • Assertive and Influential
  • Communication
  • Collaboration
  • Determined and resilient

Wood Mackenzie Core Values

Wood Mackenzie is  a place where we are committed to supporting our people to grow and thrive. We  value different perspectives and aspire to create an inclusive environment which encourages diversity and fosters a sense of belonging. 

Wood Mackenzie values each individual's contribution and helps them reach their full potential while sustaining an organizational culture of health and well-being.

Our core values are:
  • Respect for the Individual
  • Integrity
  • Passion
  • Persistence
  • Confidence with humility
  • Excellence
  • Teamwork

We understand the importance of bringing your whole self to work and to achieving balance between work, family and other life commitments.  We are open to considering flexible working arrangements to  enable the greatest spectrum of talent to contribute to Wood Mackenzie's  success.

EEO statement

Unsolicited resumes submitted to Wood Mackenzie by any external recruitment agency via Internet, e-mail, fax, or U.S. mail become the property of Wood Mackenzie and we are not responsible for any fees associated with those resumes.

In compliance with the Civil Rights Act of 1964 and 1991, the Age Discrimination in Employment Act of 1967, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities act of 1990 and all other relevant federal and state laws, the policy of this company prohibits discrimination in employment because of race, color, religion, national origin, sex, gender identity and/or expression, age, veteran’s status, disability, genetic information or any other group protected by law. Applicants are considered for all positions without regard to race, color, religion, national origin, sex, gender identity and/or expression, age, veteran’s status, disability, genetic information or any other group protected by law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access on-line as a result of your disability. You can request reasonable accommodations sending an email to

We are an Equal Opportunity Employer M/F/V/D, and a member of E-Verify.




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