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Customer Relationship Associate (ISO) in Jersey City, NJ at Verisk Analytics

Date Posted: 5/19/2018

Job Snapshot

Job Description


 

Verisk Analytics has an amazing story to tell. In 2016, Forbes magazine named Verisk Analytics to its World’s Most Innovative Companies list and to its America’s Best Large Employers list. If you’re looking for a career that transforms, inspires, challenges, and rewards you, then come join us.

At Verisk, you can build a rewarding career with challenging and meaningful work; create a positive, lasting impact on the business; and find the support, coaching, and training you need to advance your career. Our culture of innovation means your ideas on how to improve our business will be heard. As key contributors to our success, our team members enjoy working in a business-casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and an excellent benefits package.

Verisk Analytics is a leading data analytics provider serving customers in insurance, natural resources, and financial services. We’ve been delivering data, analytics, and decision support services to our customers for more than 45 years. At Verisk, you’ll be part of an organization that’s committed to serving the long-term interests of our stakeholders, including the communities where we operate.

ISO, a business of Verisk, is a leading provider of information and analytics to the insurance industry. We’re seeking a Customer Relationship Associate to work with our internal and external clients to coordinate, manage, and support sales opportunities and client engagements for our product teams. 

Requirements:

• After an initial training period, this position will be 1:00pm-9:00pm shift. There will be a 10% differential while working on this shift.

• Ability to handle difficult customers

• Strong listening skills

• Builds rapport in Customer Relationships

• Excellent oral/written communication and interpersonal skills

• Ability to make decisions with minimal supervision

• At least one year of experience in a customer facing position, preferred

• College degree or equivalent experience, preferred

• May be required to report to an alternate location for business continuity purposes

• Must be available to handle late shift if needed

• Proficiency in Microsoft Office, preferred

 

Principal Responsibilities and Essential Duties:

 • Receives/responds/investigates varied and complex incoming inquiries and/or complaints regarding the organization’s products and/or services, pricing, delivery, adjustments to bills/orders, etc. under general supervision. May adapt procedures, processes and techniques

• Utilizes systems to enter product orders, reset passwords, gather information, troubleshoot, track calls, enter and/or confirm sales, and to check the status of orders

• Accountable for the quality and delivery of technical expertise to customers on the technology used to deliver Verisk products and services and of related software through a help desk/call center environment

• Responsible for high volume mailboxes and adherence to applicable SLAs

• Assesses customer’s needs and suggests/promotes products and/or services

• Qualify inbound sales leads from potential, existing and former customers

• Assist with special projects assigned by management

• Completes all responsibilities as outlined on annual Performance Plan.

 

We offer an excellent compensation package. Our benefits package is competitive and includes full healthcare options, a 401(k) plan, and generous paid time off program.

 

Verisk Analytics is and Equal Opportunity Employer

http://www.verisk.com/careers.html