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Business & Product Analyst in Jersey City, NJ at Verisk Analytics

Date Posted: 5/14/2018

Job Snapshot

Job Description


 

Verisk Analytics has an amazing story to tell. In 2016, Forbes magazine named Verisk Analytics to its World’s Most Innovative Companies list and to its America’s Best Large Employers list. If you’re looking for a career that transforms, inspires, challenges, and rewards you, then come join us.

At Verisk, you can build a rewarding career with challenging and meaningful work; create a positive, lasting impact on the business; and find the support, coaching, and training you need to advance your career. Our culture of innovation means your ideas on how to improve our business will be heard. As key contributors to our success, our team members enjoy working in a business-casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and an excellent benefits package.

Verisk Analytics is a leading data analytics provider serving customers in insurance, natural resources, and financial services. We’ve been delivering data, analytics, and decision support services to our customers for more than 45 years. At Verisk, you’ll be part of an organization that’s committed to serving the long-term interests of our stakeholders, including the communities where we operate.

Our ISO business is hiring a Business and Product Analyst for Operations team.

 

In this role you will manage all day-to-day operations involving customer data contribution, process improvements, and carrier onboarding for our products. Daily responsibilities include quality assurance of data, ad hoc report creation, interacting with customers to resolve disputes, analyzing data to determine trends and patterns for presentation to management, product testing and implementation of enhancements. Collaborate and build relationships with colleagues and clients, thrive in an environment of high-performance customer service and enjoy building/improving operations and processes. The ideal candidate is extremely dependable, organized, detail oriented, has exceptional communication and time management skills, and always focuses on providing excellent customer service. 

 

Responsibilities:
  • Utilize internal systems to effectively complete processes and workflows in a timely and efficient manner as well as document communication with customers.
  • Facilitate and support communication, implementation and setup of new & existing customers via Phone, Email, WebEx, Skype, etc.
  • Data processing and loading; design and implementation of test plans; facilitate QA through all test phases and iterations. 
  • Create and maintain documentation that will support the effective implementation of repeatable processes and workflows. Effectively utilize all programming guides & instructions to analyze the quality of data received from customers, data providers and other sources, and recommend actions for data quality improvements.
  • Attend meetings to collaborate with cross functional teams to identify and ultimately resolve issues.  Use ticket tracking tools to effectively communicate with respective teams.
  • Work closely with the Operations Management staff in the development, implementation, maintenance and regular distribution of useful measurement reports that will have high visibility at the leadership and executive level.
  • Analyze complex processes and workflows to identify and implement improvements to increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction.

 

Qualifications:

 
  • Four-year college degree in Data Science, Data Analytics, Statistics, Finance, Business Administration or related discipline.
  • 2 - 3 years’ experience in operations providing technical or analytical services in both B2B and B2C environments a plus.
  • Experience within the insurance industry, focus on underwriting preferable.
  • Excellent writing, communication and presentation skills; ability to distill complex concepts into language that is understandable and compelling to business decision makers.
  • Driven, self-motivated and self-directed; comfortable working in teams and independently to complete projects.
  • Must be highly organized and able to work efficiently on multiple projects to meet tight deadlines and changing priorities.
  • Strong analytical and problem-solving skills.
  • Proficiency with Microsoft Office, particularly Excel.
  • Knowledge of databases and a familiarity with SQL, Tableau, VBA, and programming.

 

We are offering an excellent compensation package. Our competitive benefits package includes full health care options, a 401(k) plan, and generous Paid-Time-Off.

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